What is the MOQ?
Standard MOQ starts from 12 pieces per SKU. For custom OEM orders, MOQ starts from 500 pieces depending on complexity. New customer trial orders are flexible — contact us to discuss.
What are the payment terms?
We accept T/T (30% deposit, 70% before shipment), L/C at sight, and PayPal for sample orders.
What is the lead time?
Samples: 3 to 7 business days. For standard products, lead time is 5 to 15 business days; for custom/OEM orders, 20 to 30 business days depending on quantity and complexity.
Can you do custom OEM?
Yes. We offer custom logo, color, packaging, and kit assembly. MOQ starts from 500 pieces.
Do you provide samples?
Yes. Sample orders are welcome. Sample fee: US$100 per SKU (up to 1 pc), fully refunded on your first bulk order.
Can I order less than 12 pieces?
Our standard MOQ is 12 pcs per SKU, which is friendly for first orders and trial runs. If you need to evaluate a single unit first, we can send samples — tell us the SKU and we will quote sample cost and freight within 24 hours.
Which countries do you ship to?
We ship to 50+ countries worldwide. Flexible shipping: FOB, CIF, DDP available.
Are your materials food-safe?
All food-contact materials are EU 1935/2004 compliant; FDA-verified (Bureau Veritas report (8826)229-0114); LFGB / ISO 9001 / SGS in progress.
What happens if goods arrive damaged?
Every carton is strapped and palletized before dispatch, and we send loading photos together with the shipping documents. If damage occurs in transit, send us photos of the outer carton and the inner packing within 14 days of delivery. We file and follow up the carrier or insurance claim with you, and where the damage traces back to our packing we replace the affected units on your next order.
Can I mix different products in one container?
Yes. You can combine piping tips, nozzle sets, turntables, bags and kits in one container. Wholesale MOQ stays at 12 pcs per SKU, so you can build an assortment without over-stocking any single item. We send the container loading plan and loading photos before the container leaves.
Can you pack and label for FBA (Amazon)?
Yes. We apply FNSKU labels and pack to Amazon requirements, including poly-bagging with the suffocation warning and Amazon’s box weight and label rules. Send your FNSKU list and packing instructions as an Excel file and we confirm the packing plan before production.